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Stakeholder Management and Communications1 Stakeholder Management and Communications2
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Stakeholder Management and Communications

This course is designed for those who want to develop the skill set to build and maintain strong relationships with stakeholders for business success. Learn how to influence and successfully engage with stakeholders, manage their interests and expectations and adopt the appropriate communication style for each group.

Influence and manage stakeholder engagement for better project results.
IPM Certificate of Completion, 7 PDUs
Contact Hours 7 Hours
Daytime, On Demand
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  • About
  • Certification
  • Syllabus
  • For Whom
  • Why IPM
  • Dates
  • Reviews
  • FAQs
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What is Stakeholder Management?

Keeping stakeholders happy, engaged, and motivated is essential for building and sustaining strong relationships.
A unique set of abilities are needed to manage and interact with stakeholders. You must take a broad view to manage stakeholders effectively.

With the tools and techniques you’ll learn in this quick stakeholder management and communications course, you’ll be able to identify and analyse your stakeholders and determine their expectations, needs, and level of influence and interest.

We will teach you how to adapt your communication style, identify and resolve conflicts of interest, and increase your emotional intelligence quotient. Enhance your ability to influence others, win support and productive cooperation from essential stakeholders, and remove roadblocks to project success.

 

Globally Recognised Credentials

Certificate of Completion<br>IPM Academy Course

Certificate of Completion
IPM Academy Course

Earn a shareable, verifiable Certificate of Completion that formally recognises your learning and professional achievement. Issued by IPM, a globally recognised project management education body trusted by 50,000+ professionals, this credential confirms your understanding of stakeholder management.
Stakeholder Management & Communications Knowledge

Stakeholder Management & Communications Knowledge

Guided by expert practitioners, you’ll learn how to identify, analyse, and engage stakeholders effectively in real-world scenarios. Build practical skills to manage expectations, resolve conflicts, and adapt communication styles to different audiences — ensuring stronger relationships and project outcomes.
7 Contact Hours

7 Contact Hours

This course awards 7.0 Contact Hours, which may be self-reported as Education PDUs. PDUs demonstrate structured learning and an ongoing commitment to recognised project management standards. They can count towards maintaining or pursuing further professional certifications, helping you keep your credentials.

Learning Outcomes and Content

The stakeholder management course uses a hands-on, practical approach to help you learn how to identify and analyse stakeholders' various roles and interests within the context of a project. You will receive a toolkit that you can use right away to create a stakeholder management plan, keep engagement high, and settle disputes. Download the course brochure from the link below to learn more.
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Learning Objectives

You will be able to:

  • Identify your stakeholders after completing this course.
  • Create trust by involving stakeholders.
  • Engage your stakeholders in proactive change acceptance.
  • When stakeholders have questions, issues, or suggestions, listen actively.
  • Promote the value of the organisation by working with stakeholders.
  • Deal with the conflicting stakeholder requirements.

Course Modules

Stakeholder History
  • Management/Engagement of stakeholders
  • Who are the stakeholders?
  • Stakeholder Identification
  • Why is Stakeholder Management necessary?
Communication: An Issue of Viewpoint
  • Styles of Communication
  • Keeping in touch with projects
  • Self-evaluation of leadership
  • Emotional intelligence
  • Planning Obstacles to Communication
  • Using Questions to Communicate on a Project
  • Listening
Assertiveness
  • Describe assertiveness.
  • How Can You Be Assertive?
  • Taking Action with Assertion
  • Saying "NO"
  • Breaking Bad News
  • Conflict Resolution
Negotiation Identification
  • Alternatives such as negotiation
  • Preparation for Negotiations
  • Win/Win
  • Negotiation Techniques Negotiation Advice
Identification of Stakeholders
  • Identifying Stakeholders
  • Determine Stakeholders
  • Relationship-Based Identification
  • Alternative Methods of Identification
Stakeholder Analysis
  • Participant Register
  • Classification of Stakeholders
  • Participant Map
  • Model for Stakeholder Salience
  • Participant Culture
Stakeholder Participation
  • Effectiveness of Stakeholder Engagement
  • Plan Engagement Levels for Stakeholders
  • Engagement Rules of Stakeholder Engagement
  • Plan for Communication with Stakeholders
Strategy for Stakeholder Communication
  • Tools for Project Management
  • Defining Expectations for Stakeholders
Continual Development
  • Engaging Stakeholders Continuously
  • Managing Difficult Stakeholders
  • Maturity of Stakeholder
  • Management Compromise
  • Why Is Engagement With Stakeholders Important?
  • What Issues Exist?
  • Instructions for Success

What’s Included in OnDemand

For participants taking the OnDemand / Self-Paced format, you will receive:

  • Subtitles in Arabic, Spanish, Chinese, and French
  • 24/7 Instant Access – Study anytime, anywhere, at your own pace
  • 06 Months of Full Access – Plenty of time to complete the course and revisit materials
  • 11 Modules, 50+ Topics – Structured curriculum covering the full course materials
  • Online Quizzes & Exercises – Test your knowledge and apply concepts through practical activities

IPM Hub & Membership

 

Enrolment in this programme includes 12 months’ complimentary access to IPM Membership, supporting continued professional development beyond certification.

 

  • IPM Social Network – A focused professional space for project managers to connect, exchange perspectives, and share practice-based insights.
  • IPM Forums – A collaborative environment for structured discussion, problem-solving, and continuous learning across project disciplines.
  • Events & Mentoring – Access to professional events and mentoring opportunities with experienced practitioners supporting real-world application and career development.
  • Digital Resources – A curated library of templates, guides, articles, and tools to support effective delivery and improved project outcomes.
  • PDU Tracker – A centralised tool to record and manage PDUs, simplifying ongoing professional development and PMP recertification.
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Stakeholder Management: Why Is It Important?

The key advantages of building your capacity to manage and interact frequently with your stakeholders are:

  • Determine the people who can affect your sustainability and profitability.
  • Get started early on shaping up your projects.
  • Obtain backing to secure more time, money, and resources.
  • Reduce project delays and cost escalations.
  • Create efficient communication tactics.
  • Improved comprehension of needs and issues.
  • Create enduring, trustworthy relationships.

Read our article, What are Stakeholders and Why are They Important? to learn more.

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This programme is ideal for...

  • Managers of projects, programmes, and portfolios.
  • Anyone interested in improving and modifying their communication skills with various stakeholders.
  • Supervisors, team leaders, managers in the middle to upper levels of management, and project teams.
  • Professionals who frequently interact with stakeholders, regardless of job title or industry sector.

 

Will this course meet your needs? For personalised guidance, Schedule a call with an educational advisor.

Why IPM?

Reputation & History
Project Management Expertise
Why Choose This Course?
Globally Positioned
360° Learning Partner
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Reputation & History

  • Established in 1989, IPM is a globally recognised certification body with 35+ years of excellence.
  • 50,000+ professionals trained and 10,000+ certified through internationally accredited programmes.
  • Official partner of IPMA®, PMI®, and PRINCE2®, upholding global PM standards.
  • Trusted by 500+ organisations to upskill teams and deliver results.
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Project Management Expertise

  • Our faculty of certified experts bring 25+ years of real-world project experience — from Project Directors to former PM Certification Heads.
  • For over 35 years, IPM has specialised solely in project, programme, and portfolio management, bringing decades of proven expertise to every learning experience.
  • Each programme blends international best practice with hands-on learning, helping you apply what you learn from day one.
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Why Choose This Course?

  • Strategic Communication – Learn to engage, align, and influence key stakeholders.
  • Applied Skills – Build confidence managing diverse audiences and resolving project conflict.
  • Expert-Led – Taught by certified practitioners with extensive real-world experience.
  • Practical Frameworks – Apply communication models and tools to your projects.
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Globally Positioned

  • IPM’s global position is strengthened through partnerships with the world’s leading project management certification bodies — IPMA®, PMI®, and PRINCE2®.
  • Through partnership with TU Dublin, Ireland’s second-largest university, IPM is able to offer programmes with university credits.
  • This affiliation links IPM to the European University of Technology (EUt+), extending our connection across Europe and beyond.
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360° Learning Partner

  • As your learning partner, IPM supports your growth beyond the classroom through IPM Hub &  Membership — a professional network for continuous learning and development.
  • Gain access to Mentoring, Volunteering, Events, and Jobs Portal — helping you build experience, connections, and career growth.
  • Publish your writing to strengthen your thought leadership and stay updated with global industry trends.

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On Demand Format

100% Self-Paced

With subtitles in Arabic, French, Chinese and Spanish – enjoy flexibility and control over your schedule with our OnDemand format.

7Hours of
Learning
12Weeks of
Full Access
11Modules,
50+ Topics
  • 24/7 Instant Access
  • Expert-led Video Lessons
  • Online Quizzes & Exercises
  • Certificate of Completion, 7 PDUs
  • IPM Hub & membership
  • Subtitles in AR, FR, ZH & ES
Enrol Now

Live Online Format

On Demand Course: 100% Self-Paced

 Stakeholder Management and Communications

On Demand Course provides you with greater flexibility and control over your schedules. It allows you to follow the learning pace that works best for you. It maximises efficiency by ensuring you have access to master the skills you need right when you need them.
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/01-42-hours.svg 7 Hours of Learning
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/05-Instant-Access.svg 24/7 Instant Access
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/02-12-weeks.svg 12 Weeks of Full Access
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/06-Expert-Video.svg Expert-led Video Lessons
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/03-20-modules.svg 11 Modules, 50+ Topics
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/07-Online-Quizzes.svg Online Quizzes & Exercises
  • https://instituteprojectmanagement.com/wp-content/uploads/2021/09/04-Certifications.svg Certificate of Completion, 7 PDUs
  • 05-cc-icons.svgSubtitles Available in Arabic, French, Chinese & Spanish
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This course is available for organisations looking to meet specific business needs, equipping your team with the skills to drive success.

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IPM Alumni Reviews

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Google (100+ reviews)
Review Dots
Brenda Kane
Brenda Kane
Senior Operations Manager at Society of St Vincent de Paul Ireland
June 11thglobe img
I have now taken the intro to project management & the Certified Project Management Diploma and really enjoyed both courses. Working in the NGO sector I believe all senior managers should have a grounding in PM. I will be recommending this qualification & provider to the managers I support.
Review Dots
William Geach
William Geach
Executive Assistant of EU Public Policy at Amazon
Aug 20thglobe img

I'd highly recommend the Institute of Project Management

I've been working in Tech for 8 years now and the Agile Project Management class turned into a huge unlock for me, it was the way our dev teams have been doing business and the environment we work in the entire time. I look forward to getting my next PM credential from you.
20
Review Dots
Padraig Friel
Padraig Friel
Project Management Consultant and Trainer at PM360 Consulting
March 24thglobe img
My experience of completing the programme is that the course is to the forefront in leading project management concepts and best practices for delivering projects effectively in the today's business world.
Review Dots
Paul Derwin
Paul Derwin
Technical Sales Account Manager at ASML
Jan 11thglobe img
The caliber of lecturers is very high and the course content, material and delivery are excellent. I've taken the PMP preparation course and passed on the 1st attempt. The Diploma in Strategic Project & Programme Management was equally excellent with relevant use cases, course work, and high quality lectures over a diverse range of topics.
dotsthree
Evelyn Morris
Evelyn Morris
Quality Manager at Cal OpEx
Dec 2ndglobeimg

Very knowledgeable lecturers and very relevant information

I would highly recommend the IPMA Certified Project Management Diploma course. Very knowledgeable lecturers and I have gained a wealth of knowledge having completed the course. Very relevant information, giving me the skills I needed to move forward with my project management responsibilities. Thanks to everyone at the institute!
36
a rev_img
dotsthree
William Geach

William Geach

Executive Assistant of EU Public Policy at Amazon
Aug 20thglobeimg
I've been working in Tech for 8 years now and the Agile Project Management class turned into a huge unlock for me, it was the way our dev teams have been doing business and the environment we work in the entire time. I look forward to getting my next PM credential from you.
20
dotsthree
Padraig Friel

Padraig Friel

Project Management Consultant and Trainer at PM360 Consulting
March 24thglobeimg
My experience of completing the programme is that the course is to the forefront in leading project management concepts and best practices for delivering projects effectively in the today's business world.
dotsthree
Brenda Kane

Brenda Kane

Senior Operations Manager at Society of St Vincent de Paul Ireland
June 11thglobeimg
I have now taken the intro to project management & the Certified Project Management Diploma and really enjoyed both courses. Working in the NGO sector I believe all senior managers should have a grounding in PM. I will be recommending this qualification & provider to the managers I support.
dotsthree
Paul Derwin

Paul Derwin

Technical Sales Account Manager at ASML
Jan 11thglobeimg
The caliber of lecturers is very high and the course content, material and delivery are excellent. I've taken the PMP preparation course and passed on the 1st attempt. The Diploma in Strategic Project & Programme Management was equally excellent with relevant use cases, course work, and high quality lectures over a diverse range of topics.
dotsthree
Evelyn Morris

Evelyn Morris

Quality Manager at Cal OpEx
Dec 2ndglobeimg
I would highly recommend the IPMA Certified Project Management Diploma course. Very knowledgeable lecturers and I have gained a wealth of knowledge having completed the course. Very relevant information, giving me the skills I needed to move forward with my project management responsibilities. Thanks to everyone at the institute!

Frequently Asked Questions

Get detailed information about the course and answers to frequently asked questions.

What exactly is covered by the course fee?

The tuition for the course includes unlimited access to our student support team, live, expert-led virtual classes, recordings, and access to all course materials on the Student Hub.

What formats are there for this course's delivery?

  • Online. Online classes take place from 9:00 am to 5:00 pm daily. You won’t have to worry about missing an online class because a recording of each one will be accessible for a short time in the Student Hub.
  • On-demand. With this adaptable online format, you can learn around your schedule and at your own pace.

Am I qualified to take this course?

There are no prerequisites to taking this course.

Is the course appropriate for applicants who do not have prior PM experience?

It is optional to have prior experience with project management techniques.

How long is the course?

The class meets from 9:00 am to 5:00 pm for one day.

Does the course apply to any industry?

The course’s material is appropriate for various business sectors, yes. We have students who completed the course from multiple backgrounds, including engineering, pharmaceuticals, design, construction, IT, and many others.

If I miss a class, will recordings be available?

You won’t have to worry about missing a class because a recording of each online class will be accessible temporarily in the Student Hub.

What benefits will this course have for my career?

Professionals in the field created the curriculum for this course to aid in developing practical skills that hiring managers find so valuable. You will be able to create a plan at the end of this training that you can use right away to start managing and interacting with your stakeholders.

Will this course result in a certificate for me?

A Certificate of Completion and seven Professional Development Units (PDUs) are awarded for completing this course.

What languages are available for this course?

The Live Online classes are delivered in English. For the OnDemand format, subtitles are available in Arabic, French, Simplified Chinese and Spanish, helping improve comprehension and support more effective study. Simply click the CC button on the video player to enable subtitles

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Supporting Resources

Access key resources to enhance your learning and project management skills.

Stakeholder Management Strategies for Project Managers in 2026
The Art of Saying No in Stakeholder Management
Enhanced Management Environment by Succinct Communication 
How to Build Relationships as a Project Manager? 
Inside the Mind of a Project Manager: Stakeholder Engagement in a Virtual World
Stakeholder Register Template
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