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Stakeholder Management and Communications Stakeholder Management and Communications

Stakeholder Management and Communications

This course is designed for those who want to develop the skill set to build and maintain strong relationships with stakeholders for business success. Learn how to influence and successfully engage with stakeholders, manage their interests and expectations and adopt the appropriate communication style for each group.

Influence and manage stakeholder engagement for better project results.
Certificate of Completion, 7 PDUs
7 Hours
Live Online, On Demand
  • About
  • Certification
  • Syllabus
  • For Whom
  • Why IPM
  • Dates
  • Reviews
  • FAQs
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What is Stakeholder Management?

Keeping stakeholders happy, engaged, and motivated is essential for building and sustaining strong relationships.
A unique set of abilities are needed to manage and interact with stakeholders. You must take a broad view to manage stakeholders effectively.

With the tools and techniques you’ll learn in this quick stakeholder management and communications course, you’ll be able to identify and analyse your stakeholders and determine their expectations, needs, and level of influence and interest.

We will teach you how to adapt your communication style, identify and resolve conflicts of interest, and increase your emotional intelligence quotient. Enhance your ability to influence others, win support and productive cooperation from essential stakeholders, and remove roadblocks to project success.


Learning Outcomes and Content

The stakeholder management course uses a hands-on, practical approach to help you learn how to identify and analyse stakeholders' various roles and interests within the context of a project. You will receive a toolkit that you can use right away to create a stakeholder management plan, keep engagement high, and settle disputes.

Download the course brochure from the link below to learn more.
Learning Objectives

You will be able to:

  • Identify your stakeholders after completing this course.
  • Create trust by involving stakeholders. 
  • Engage your stakeholders in proactive change acceptance. 
  • When stakeholders have questions, issues, or suggestions, listen actively. 
  • Promote the value of the organisation by working with stakeholders.
  • Deal with the conflicting stakeholder requirements.
Course Modules
Stakeholder History
  • Management/Engagement of stakeholders 
  • Who are the stakeholders? 
  • Stakeholder Identification
  • Why is Stakeholder Management necessary? 
Communication: An Issue of Viewpoint
  • Styles of Communication 
  • Keeping in touch with projects 
  • Self-evaluation of leadership 
  • Emotional intelligence 
  • Planning Obstacles to Communication 
  • Using Questions to Communicate on a Project 
  • Listening 
  • Describe assertiveness.
  • How Can You Be Assertive? 
  • Taking Action with Assertion
  • Saying “NO” 
  • Breaking Bad News
  • Conflict Resolution  
  • Alternatives such as negotiation
  • Preparation for Negotiations
  • Win/Win
  • Negotiation Techniques Negotiation Advice 
Identification of Stakeholders
  • Identifying Stakeholders 
  • Determine Stakeholders
  • Relationship-Based Identification
  • Alternative Methods of Identification
Stakeholder Analysis
  • Participant Register
  • Classification of Stakeholders
  • Participant Map 
  • Model for Stakeholder Salience
  • Participant Culture 
Stakeholder Participation
  • Effectiveness of Stakeholder Engagement 
  • Plan Engagement Levels for Stakeholders 
  • Engagement Rules of Stakeholder Engagement 
  • Plan for Communication with Stakeholders 
Strategy for Stakeholder Communication
  • Tools for Project Management 
  • Defining Expectations for Stakeholders 
Continual Development
  • Engaging Stakeholders Continuously 
  • Managing Difficult Stakeholders
  • Maturity of Stakeholder
  • Management Compromise 
  • Why Is Engagement With Stakeholders Important?
  • What Issues Exist? 
  • Instructions for Success 
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Stakeholder Management: Why Is It Important?

The key advantages of building your capacity to manage and interact frequently with your stakeholders are:

  • Determine the people who can affect your sustainability and profitability.
  • Get started early on shaping up your projects.
  • Obtain backing to secure more time, money, and resources.
  • Reduce project delays and cost escalations.
  • Create efficient communication tactics. 
  • Improved comprehension of needs and issues.
  • Create enduring, trustworthy relationships.

Read our article, What are Stakeholders and Why are They Important? to learn more.

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This programme is ideal for...

  • Managers of projects, programmes, and portfolios.
  • Anyone interested in improving and modifying their communication skills with various stakeholders.
  • Supervisors, team leaders, managers in the middle to upper levels of management, and project teams.
  • Professionals who frequently interact with stakeholders, regardless of job title or industry sector.


Will this course meet your needs? For personalised guidance, Schedule a callwith an educational advisor.

Why IPM?
Reputation & History
Experts in Project Management
Stakeholder analysis that works.
Unparalleled Knowledge
Hub for Students & Community
Reputation & History
  • We were established in 1989 as a preeminent professional organisation dedicated to making project management a recognised discipline.
  • Certified more than 6,000 project managers and trained over 40,000 professionals.
  • An organisation that is a member of IPMA®
  • Worldwide acknowledged certification body.
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Experts in Project Management

Managing projects, programmes, and portfolios is our Institute’s sole focus. Our sole focus is project management, unlike other organisations that offer a variety of training programmes across various functional areas.

Due to our expertise, we can draw the most renowned lecturers from around the world who can impart their vast knowledge and experience to our students. Focusing solely on project management guarantees the best instruction and exceptional learning opportunities.

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Stakeholder analysis that works.

You will improve your ability to develop a stakeholder management plan by utilising the valuable resources and information provided in this Stakeholder Management and Communications course. You will also develop the ability to recognise, control, persuade, and guide essential stakeholders.
Determine your negotiation and communication styles, acquire skills applicable to the workplace, and establish yourself as an influential member of the organisation.

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Unparalleled Knowledge

We take pride in our Institute’s education, overseen by a distinguished faculty of top-tier project, programme, and portfolio management experts. Our instructors bring to the classroom unmatched skill and in-depth knowledge.

Project Directors and former heads of project management certification authorities are among the esteemed members of our faculty. Our graduates receive top-notch instruction and guidance throughout their academic careers thanks to their knowledge and practical experience.

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Hub for Students & Community

Our committed student support team guarantees your success and connection to achieving your objectives. Participate in our immersive learning environment, where adaptability and interaction are paramount. Connect with other participants to share ideas, collaborate on projects, and brainstorm at the Institute’s hub.

Upcoming Dates

This course can be provided to your staff at your own premises with a convenient and cost-effective solution. Learn more

We've worked with

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Alumni Reviews

4.8 stars
Google (100+ reviews)

Paola Galisai

Station Manager & Editor at Radio Show Italia e Radio Show Italia
July 15threv_glob_img
Thanks to their lectures, you can see your work from another perspective, that of project management. I would recommend the course to get involved and acquire new skills for a qualitative leap in your career.

Stuart O'Brien

Head of Applied Sport Science at Kitman Labs
Dec 6threv_glob_img
Experienced lecturers with diverse backgrounds and a well-structured syllabus.

Mark O'Connor

Music Programme Facilitation at St Ultan's National School
April 18threv_glob_img
The Institute helped me integrate project management methodologies into the Higher Education sector. Highly recommended.

Robert McDonell

Electrical Project Engineer - Jones Engineering
Nov 5threv_glob_img
Extremely professional & experienced lectures, covering relevant content.

Brian O’Connell

Project Manager - KPC International Limited
May 12threv_glob_img
The Institute of Project Management has given me 2 fantastic courses in Project Management. Great Lecturers and Project Management Material. I highly recommend them for any further education in Project Management!

Frequently Asked Questions (FAQ)

Get detailed information about the course and answers to frequently asked questions.

In need of more details?
What exactly is covered by the course fee?

The tuition for the course includes unlimited access to our student support team, live, expert-led virtual classes, recordings, and access to all course materials on the Student Hub.

What formats are there for this course's delivery?
  • Online. Online classes take place from 9:00 am to 5:00 pm daily. You won’t have to worry about missing an online class because a recording of each one will be accessible for a short time in the Student Hub. 
  • On-demand. With this adaptable online format, you can learn around your schedule and at your own pace. 
Am I qualified to take this course?

There are no prerequisites to taking this course.

Is the course appropriate for applicants who do not have prior PM experience?

It is optional to have prior experience with project management techniques.

How long is the course?

The class meets from 9:00 am to 5:00 pm for one day.

Does the course apply to any industry?

The course’s material is appropriate for various business sectors, yes. We have students who completed the course from multiple backgrounds, including engineering, pharmaceuticals, design, construction, IT, and many others.

If I miss a class, will recordings be available?

You won’t have to worry about missing a class because a recording of each online class will be accessible temporarily in the Student Hub.

What benefits will this course have for my career?

Professionals in the field created the curriculum for this course to aid in developing practical skills that hiring managers find so valuable. You will be able to create a plan at the end of this training that you can use right away to start managing and interacting with your stakeholders.

Will this course result in a certificate for me?

A Certificate of Completion and seven Professional Development Units (PDUs) are awarded for completing this course.