Portfolio Manager

About The Job

Job summary

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About The Opportunity

The Chief Digital Information Office (CDIO) Service Portfolio Management Team Is Integral To Delivering HMRC's Vision To Be a Trusted, Modern Tax And Customs Department And To Achieving Its Tax Administration Strategy Which Sets Out The Government's Reform Ambitions Over The Period From 2020 To 2030, And Is Aligned With The Exchequer Secretary To The Treasury (XSTs) Priorities For

• Closing the tax gap
• Improving day to day performance
• Reform and Modernisation

This Will Be Achieved By

• Transforming our data, analytical and IT capabilities
• Raising significant additional revenues of c. £6bn
• Modernising how customers and their agents interact with the tax system
• Building trust and delivering consistently

The CDIO Service Portfolio Management Practice own an aggregate portfolio view of Supply and Demand across the HMRC IT estate, driving effective delivery standards, controls, and performance monitoring of the IT portfolio. The Portfolio consists of around 85 programmes and more than 700 projects. It is large, dynamic, highly geared, operates at or near capacity and is one of the most complex and inter-connected in government.

In addition to the change portfolio, CDIO undertake essential activity on the HMRC IT infrastructure ensuring day to day performance is preserved.

A maturity roadmap for CDIO Service Portfolio Management has been defined as part of the CDIO Target Operating Model, making this an exciting time to join the team to help shape and support the transition to a Service Portfolio practice aligned to the ITIL framework.

Responsibilities

Job Description

Portfolio Manager - Portfolio Segment Lead

Leading a small team of Portfolio Analysts, this role will lead portfolio pipeline planning and provide delivery assurance for an assigned portfolio segment, aligned to the organisation's strategic objectives. You will have responsibility for:

• Product Roadmap - Driving product roadmap implementation to ensure alignment with strategic objectives and the organisation's priorities.
• CDIO Front Door - Ensuring work entering CDIO is of sufficient quality, strategically aligned and the delivery method is defined prior to entry onto a Product backlog.
• Prioritisation - Management of prioritisation and scheduling escalations and decisions leveraging the wider organisation where required.
• CDIO Governance - Alignment of Quarterly Planning, Delivery Status and exceptions reporting to a Senior audience.
• Delivery Assurance - Cross Portfolio planning, dependency, risk and issue management.

About You

Person specification

The environment is demanding, and the post holder will need to be able to demonstrate experience of managing a diverse change portfolio, that will coordinate the right capabilities, skills, and culture to support the transition to a service portfolio, as well as strong stakeholder management skills.

This is a Leadership role, and the post holder will be expected to have a proven experience within a leadership environment. You will lead a team of portfolio analysts and support other roles within the portfolio practice.

You will have proven experience in senior stakeholder engagement, gathering data and insight to support Senior Leaders with the cumulative picture of change across CDIO including the impacts. You will work across CDIO, suppliers and HMRC to assure successful delivery of change.

The post holder will be able to speak confidently about change impacts and how to support CDIO Senior Leaders in visualising changes to process, systems, tools and roles. They will also make decisions and or recommendations for ratification to ensure alignment to the IT and Business roadmaps and will therefore need excellent communication and engagement skills.

The post holder will have a strong understanding of portfolio management principles, methodologies, and best practices, as well as excellent communication skills to effectively articulate the purpose, benefits and impacts to various stakeholders.

Eligibility

Essential Criteria

• A proven experience in a leadership environment.
• Proven experience of management across a diverse portfolio.
• Excellent interpersonal skills and the ability to build strong relationships.
• Proven experience balancing multiple priorities and dealing with ambiguity, including influencing colleagues and senior stakeholders.
• Previous experience of leading and developing multi-disciplinary teams.
• Relevant Qualification in Portfolio Management, e.g. Management of Portfolios (MoP) or extensive relevant experience in Portfolio Management.

Desirable Criteria

• Relevant qualification in IT Portfolio Management or awareness of industry standards (e.g. ITIL, SAFe practices).
• Relevant qualification in Waterfall/Agile/Scrum Methodologies.
• Experience in Service Portfolio Management aligned to ITIL Standards.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.

About Company

Transitional Sites

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.