Editorial Project Manager

About Us

StoryTerrace turns life stories into books using professional writers, editors, designers, and its proprietary software platform, Bookmaker. It is the market leader for ghostwritten memoirs in the UK and the US. Its fast-growing PRO line focuses on thought leadership books for public speakers and C-level execs.

About The Role

• Coordinate and balance 60-80 concurrent projects, ensuring all stages progress smoothly and on schedule.
• Act as the primary contact and operational liaison between the client, writer, designer and internal team.
• Build trusted relationships with clients via phone call and email, acting as a calm, confident, and empathetic guide throughout the customer journey.
• Drive client satisfaction, retention, and advocacy.
• Troubleshoot challenges that arise during production, help identify practical solutions and escalate where necessary.
• Identify, present, and close upgrade opportunities within your project portfolio.
• Handle complex conversations, feedback, and sensitive subject matter with professionalism and emotional intelligence.
• Ensure final outputs meet StoryTerrace’s editorial and production benchmarks (without being a hands-on editor).

About You

At least 1-2 years of experience managing multiple concurrent projects in a fast-paced environment. Strong customer service background with confidence handling emotionally complex work. Commercial awareness and experience identifying or supporting upsell opportunities. Proven ability to manage stakeholders, timelines, and competing priorities. Comfortable working with systems, new technologies, and AI-enabled tools. Proactive problem solver, calm under pressure, and confident working independently. Collaborative, adaptable, and motivated by delivering meaningful outcomes. Excellent written English; Strong editing or writing skills are a bonus. Must be based in and eligible to work in the UK.

Compensation, Perks & Benefits

• Annual base salary range £27,500 - £30,500 based on experience, with bonus & commission scheme
• 25 vacation days + 8 bank holidays
• Pension (4% + 4%) Private health care
• Hybrid role (London office)
• A collaborative, mission-driven culture with a genuinely meaningful product

Join Us

At StoryTerrace, we’re as passionate about our people as we are about our product. We believe in hiring for heart and drive, and we’re committed to building a team that reflects a wide range of backgrounds and experiences.