Portfolio Manager

About the Opportunity

What’s in it for you:

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Flexibility That Works for You: Access hybrid work arrangements after the two-week initial training period, supporting a balance of time in the office and time working from home.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

Responsibilities

The Role:

As a Portfolio Manager, you will manage a portfolio of high-value customer accounts, negotiating repayment of outstanding arrears through phone contact, email communication, and skip-tracing activities. You’ll monitor portfolio health through regular analysis and apply proactive strategies to support effective account recovery.

About You

What You’ll Be Doing:

• Managing a portfolio of high-value customer accounts, delivering proactive collections activity via phone, email, skip tracing, and approved field calls.
• Monitoring portfolio health through regular analysis and ensuring consistent customer contact and timely follow up.
• Maintaining accurate and detailed records of all customer interactions and outcomes within the operating system.
• Onboarding new accounts promptly and recommending escalation, legal action, or closure where appropriate and aligned with policy.

Eligibility

Skills First Process:

At Recoveriescorp we focus on the skills you bring, not just your resume. Whether you have experience in collections, customer service, or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

Benefits

What You’ll Bring:

• Proven experience in collections or a credit role, managing complex, high-value overdue customer accounts with confidence and professionalism.
• Strong communication and negotiation skills, enabling respectful customer engagement and the achievement of sustainable repayment solutions.
• Hands-on experience with collections or case management systems, using data and workflows to manage portfolios efficiently.
• Sound understanding of compliance obligations, policies, and procedures within a regulated collections or financial services environment.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Company

About Us:

Recoveriescorp, part of Symbos, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission every day!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect, and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.

Back to job listing