Interim After-Sales Project Manager – Quality Risk Resolution

About the Opportunity

We are looking for an experienced Interim After-Sales Project Manager with extensive customer, product, and quality resolution experience to lead an urgent initiative aimed at resolving identified quality risks impacting the client’s customers. This role is critical to restoring customer confidence and ensuring timely corrective actions.

Responsibilities

• Issue Resolution Leadership: Take ownership of major quality issues already identified, driving resolution plans from start to finish.
• Customer Engagement: Serve as the primary contact for affected customers, ensuring clear communication and managing expectations throughout the process.
• Action Coordination: Align internal teams (Engineering, Quality, Operations, Supply Chain) to implement corrective measures quickly and effectively.
• Risk Mitigation: Assess ongoing risks, prioritize actions, and escalate where necessary to protect customer relationships and company reputation.
• Progress Reporting: Deliver structured updates to senior management and customers, including timelines, risks, and next steps.
• Compliance & Documentation: Ensure all actions are documented for traceability and compliance with internal and external standards.
• Stabilization & Handover: Prepare a clear handover plan for permanent teams once issues are resolved.

About You

The ideal candidate is a senior professional with strong customer product and quality resolution experience, project management skills, exceptional customer-facing experience, and the ability to coordinate cross-functional teams under pressure.

The successful interim will ideally have prior experience in major quality issue resolution, recalls, or large-scale corrective actions, as well as knowledge of quality methodologies (FMEA, 8D, Root Cause Analysis).

Eligibility

If this could be of interest, we would be delighted to hear from you. Please do send your CV to zoe.spalding@odgers.com.