Strategic Client Portfolio Manager

About BoomRxBoomRx is a pharmaceutical technology platform that helps medical practices order and manage medications through one centralized portal. We work with medical, wellness, telemedicine, and medical spa practices across the country, connecting them with a network of licensed 503A compounding pharmacies and FDA registered 503B outsourcing facilities. Our platform simplifies pharmaceutical ordering, improves visibility into pricing and fulfillment, and provides practices with responsive, personal support. BoomRx is growing quickly, and we are looking for motivated individuals who value measurable results, personal accountability, and the opportunity to grow with the company. Role SummaryBoomRx is seeking a Strategic Client Portfolio Manager to take responsibility for a large, established portfolio of medical practices that are already actively ordering through the BoomRx platform. This is not a position that requires building a book of business from the ground up. The individual selected for this role will be entrusted with an existing, high value portfolio and will be responsible for supporting its clients, protecting its current business, and identifying opportunities for continued growth. The Strategic Client Portfolio Manager will build relationships with assigned clients, provide consistent support, identify concerns before they become larger problems, reactivate declining or dormant accounts, and uncover opportunities to increase account activity. This individual will have the opportunity to earn commissions on eligible assigned accounts following an introductory training and evaluation period. This position works closely with company leadership and the Account Management team. Responsibilities may overlap depending on the needs of the client. The goal is not to create rigid boundaries between departments, but to ensure every assigned account receives responsive communication, reliable follow up, and the support needed to grow with BoomRx. The Strategic Client Portfolio Manager is expected to learn the history, needs, ordering activity, and potential of each assigned account. This is not a traditional customer service position. It is a relationship and revenue focused role that requires ownership, judgment, organization, and consistent communication.communication. ResponsibilitiesBuild and maintain strong relationships with assigned medical practicesServe as a consistent and dependable point of contact for assigned clientsConduct proactive client check ins and follow up on account needsLearn each account’s history, ordering activity, products, concerns, and growth potentialMonitor account activity and identify declining engagement or order volumeContact declining and dormant accounts to understand concerns and restore activityIdentify opportunities to increase order volume, introduce additional products, and expand client utilization of BoomRxAsk thoughtful questions to understand each client’s business, current needs, and future plansCoordinate with Account Management, pharmacies, and leadership to address client needsFollow open requests and client concerns through resolutionKeep clients informed while issues are being reviewed or resolvedEscalate significant pricing, service, operational, or relationship concerns when appropriateIdentify opportunities involving additional locations, providers, programs, products, or servicesMaintain accurate records of client communications, follow ups, concerns, and opportunities in the company CRMOrganize assigned accounts based on value, activity, risk, and growth potentialMaintain knowledge of BoomRx products, pricing, pharmacy capabilities, and platform updatesProvide leadership with clear updates regarding account risks, reactivation efforts, and growth opportunitiesParticipate in training, coaching, team meetings, and continued professional development QualificationsPrevious account management, pharmaceutical, healthcare, or sales experience is not required. We are willing to train candidates who demonstrate the right communication skills, judgment, work ethic, and willingness to learn. Ideal candidates should:Be confident and comfortable communicating with medical professionals, practice owners, administrators, and other decision makersHave strong verbal communication and interpersonal skillsBe capable of building and maintaining professional client relationshipsBe comfortable making outbound calls and conducting proactive client check insBe organized and capable of managing multiple accounts, requests, and follow upsDemonstrate strong personal accountability and consistent follow throughBe able to recognize concerns and take initiative before being askedBe comfortable discussing account growth and additional opportunitiesBe able to manage client concerns calmly and professionallyUnderstand when to handle a situation independently and when to involve leadershipBe motivated by measurable results and performance based compensationBe receptive to coaching and feedbackWork well in a collaborative, fast paced environmentBe available to work full time and on site in Boca Raton, Florida Preferred ExperienceWhile not required, preference may be given to candidates with:Previous account management, client success, relationship management, sales, or customer facing experienceExperience managing an existing portfolio or book of businessPharmaceutical, healthcare, medical, wellness, telemedicine, or medical spa experienceExperience with client retention, account reactivation, or account growthExperience working in a commission or performance based positionFamiliarity with CRM software What Success Looks LikeSuccessful Strategic Client Portfolio Managers take ownership of their assigned accounts and develop a clear understanding of each client’s needs, activity, concerns, and potential. They communicate consistently, follow through on commitments, maintain accurate account records, and work effectively with Account Management and leadership. Success in this position means keeping clients engaged, identifying account risks early, resolving concerns, reactivating dormant accounts, and finding meaningful opportunities for growth. The strongest performers will become trusted contacts for their clients while helping protect and expand a valuable portfolio of business. Introductory and Commission Eligibility PeriodThe position begins with an introductory training and portfolio evaluation period of up to 90 days. During this period, the employee will learn the BoomRx platform, pharmacy network, products, processes, and assigned client portfolio. Accounts will be introduced and assigned based on the employee’s progress, readiness, communication, organization, and ability to manage client relationships. The goal is for the employee to become commission eligible within the first 90 days, with the possibility of earlier eligibility based on demonstrated performance. Compensation and BenefitsCompetitive hourly base payCommission opportunity on eligible assigned accounts following the introductory eligibility periodPerformance based earning potentialHealth benefitsPaid training and continued professional developmentOpportunities for advancementCollaborative and energetic office environmentDirect access to experienced sales leadership and healthcare industry professionalsOpportunity to manage and grow a meaningful existing book of business Work EnvironmentThis is a full time, on site position in Boca Raton, Florida, with standard working hours of 9:00 AM to 5:00 PM, Monday through Friday. This is a phone and relationship focused position. Employees should expect to spend a significant portion of each day communicating with clients, following up on account needs, reviewing account activity, coordinating with internal teams, documenting activity, and identifying opportunities to retain and grow assigned accounts. Our ValuesOur culture is built around four values:Dominate: Approach each day with confidence, discipline, and determination.Respect: Treat clients, coworkers, pharmacy partners, and competitors professionally.Integrity: Be honest, take responsibility, and do the right thing.Positivity: Bring energy, resilience, and a solution focused attitude each day. Together, these values form DRIP and represent the standard we expect from every member of our team.