Service Portfolio Manager

About the Role

This position is to serve IP Renewals China clients and handle inquiries/requests/concerns/issues to deliver services, thus securing renewals revenue and ensuring client satisfaction.

About Protect RWS IP Solutions

Protect RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality. We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

Key Responsibilities

• Ensure clients to have a positive experience at all stages of the renewal service
• Dispatch of renewal reminders & invoices, credits
• Processing of renewal instructions
• Budget Forecast & Estimates
• Responsible for addressing all client inquiries and providing solution
• Contracts & Business take-on

Skills & Experience

3 or 5-year experience in IP focused role essential, preferably IP renewals. Ability to interact and communicate with clients effectively. Exceptional time management skills. Planning and organizing. Team Player Self-starter and acts upon own initiative. Ability to solve problems and offer solutions.