Senior Project Manager

About the Opportunity

SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organization that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.

Job Description

We are hiring a Senior Project Manager for Customer Success and Consulting Services in EMEA. You will lead high-impact programmes, shape delivery strategy, and ensure clients realize measurable value. Senior PMs act as trusted advisors, driving adoption, customer engagement, and successful commercial, technical, and operational outcomes. The role is offered in either UK or Ireland.

Key Responsibilities

• Client Relationship & Stakeholder Management
• Programme / Project Leadership
• Commercial & Business Growth
• Governance, Assurance & Methodology

Skills & Experience Required

Proven experience delivering complex, high-risk, large-scale programs in SaaS exceeding $5m, cloud, managed services, or big-data environments. Strong commercial acumen, with experience shaping SoWs and managing financial performance. Experience partnering with Customer Success teams or managing delivery in customer-health-based operating models. Ability to lead teams through ambiguity and manage complex stakeholder landscapes including senior executives. Deep understanding of delivery governance, risk management, and demonstration of clear financial control to meet or exceed project margin. Experience with AI tooling, delivery, and adoption. Expert-level hands-on proficiency with Microsoft Project. Experience in regulated industries is an advantage. Bachelor’s degree in a technical or business discipline. Professional certifications (e.g. PMP / PRINCE2) required.

About Us

SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.