Senior Portfolio Manager

About the Opportunity

Estate & Property Management - Senior Role

We are looking for an experienced property professional to take ownership of delivering a first-class management service across a diverse portfolio. This role is suited to someone who thrives on managing teams, building strong client partnerships, and ensuring the highest standards of service delivery.

Responsibilities

• Lead and manage a team of property managers, providing coaching, training and performance reviews to ensure delivery of excellence.
• Take responsibility for the day-to-day management of a portfolio of residential properties, ensuring a seamless occupier experience from check-in to check-out.
• Build and maintain strong working relationships with a high-profile client, acting as their trusted advisor and ensuring their objectives are consistently met.
• Oversee property inspections, health and safety compliance, maintenance, refurbishment works and contractor management.
• Prepare and manage service charge budgets, financial reporting, and year-end accounts, ensuring accuracy, transparency, and statutory compliance.
• Work closely with accounts and credit control teams on arrears collection, liaising with solicitors and attending court proceedings where necessary.
• Drive continuous improvement through innovation, process efficiencies, and technology adoption.
• Manage statutory and legal requirements including Section 20 notices, rent reviews, insurance claims, and lease compliance.

Client Relationship

• Act as the key contact for the client, leading weekly and ad-hoc meetings, and producing comprehensive management reports.
• Provide proactive advice, support, and solutions to the client’s representatives, ensuring alignment with their objectives.
• Champion service excellence and deliver ongoing initiatives that enhance value for both the client and occupiers.

People Leadership

• Inspire, lead, and support your team to achieve their potential, creating a collaborative and high-performing culture.
• Conduct regular one-to-ones, appraisals, and training to ensure professional growth and role satisfaction.
• Role model professional behaviours, ensuring company values are embedded across the team.

Why Join Us?

• Work with a prestigious client on a high-value portfolio, giving you exposure to challenging and rewarding property management projects.
• Lead a motivated and professional team where your input will directly shape performance and outcomes.
• Be part of an organisation that values innovation, professional growth, and a collaborative culture.
• Competitive package with opportunities for career development and progression.
• £45,000 basic salary
• Private Medical Insurance