Project Manager

About Us

Fan Focused. Results Driven

At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter.

Our name comes from the Japanese term gemba, meaning "the real place", which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we’ve built our reputation by understanding audiences deeply, helping our clients cut through the noise of an increasingly complex and competitive landscape.

We are proud to partner with major brands, rights holders and organisations to shape the future of sport and entertainment, whether driving commercial growth, increasing participation or creating meaningful engagement.

If you are passionate about fans, culture and creating impact, you’ll find your place at Gemba.

Purpose of the Role

To lead the final phase of Gemba's Salesforce, Mission Control and Accountability implementation and deliver a successful go-live across EME and APAC.

The implementation is already underway and has progressed through design, build and testing phases. The role is focused on execution, adoption and stabilisation, ensuring the business successfully transitions into the new technology stack and operating model.

The Tech Stack Project Manager will coordinate internal stakeholders and external delivery partners to complete outstanding activities, manage cutover and go-live readiness, support user adoption and establish a stable BAU operating environment.

Success will be measured by achieving a successful go-live and transition to BAU operation.

Key Responsibilities

• Programme Delivery & Go-Live
• UAT, Defects & Go-Live Readiness
• Integrations & Technical Delivery
• Business Process & Change Management
• Training & Adoption
• Stakeholder & Vendor Management
• Reporting & Governance

Key Outcomes

• Platform Go-Live
• Business Adoption
• Project Delivery
• Operational Transition

Essential

Knowledge, Skills & Experience

• Proven project management experience delivering technology implementations.
• Experience leading successful system go-lives and business change initiatives.
• Experience managing CRM, project management and finance system deployments.
• Experience coordinating external implementation partners and vendors.
• Strong stakeholder management capability across technical and non-technical audiences.
• Experience managing testing, deployment and cutover activities.
• Strong organisational, planning and communication skills.
• Experience working across multiple regions and time zones.
• Ability and willingness to provide regular working-hour overlap across both EME and APAC throughout the duration of the contract.
• Ability to support business-critical activities outside standard local business hours where required.

Desirable

• Salesforce implementation experience.
• Experience with Mission Control.
• Experience with Accountability or comparable finance systems.
• Experience in consulting, agency or professional services environments.
• Understanding of project profitability, job costing and operational reporting processes.

Gemba Behaviours

• Empathy
• Dynamism
• Discipline

Regular early morning and evening availability will be required to facilitate workshops, testing sessions, issue resolution, stakeholder meetings, cutover activities and go-live support.

Candidates must be comfortable operating in a globally distributed environment and adjusting their working pattern as required to achieve successful project outcomes.

Contract Objective

At The Conclusion Of The Contract

• Salesforce, Mission Control and Accountability are live and operating successfully across EME and APAC.
• Users have transitioned into the new operating model.
• Go-live support and stabilisation activities have been completed.
• Support, governance and platform ownership have been successfully transferred into BAU teams.
• Gemba has a stable, adopted and sustainable technology platform supporting pipeline management, project delivery, job costing, invoicing and operational reporting.