Project Coordinator II

About the Opportunity

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size, and complexity.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action item updates.
• Schedule and coordinate project reviews and follow up on assigned actions.
• Effectively and accurately communicate status to the project team.
• Maintain and monitor project plans, project schedules, work hours, and expenditures.
• Assist with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
• Organize, attend, and participate in stakeholder meetings.
• Document and follow up on important actions and decisions from meetings.
• Collaborate with various regional teams responsible for project resources and ticket resolution.
• Monitor the ticketing system daily, reassigning tickets where required.
• Produce regular reports as required.
• Identify trends or recurring problems and escalate to management for resolution.
• Identify new process improvement opportunities.
• Develop and maintain knowledge and skills.
• Work closely with SDMs/Project Managers to understand and maintain focus on their analytical needs.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Eligibility

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Builds productive internal and external working relationships.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Experience working with Microsoft Excel and Google Suite.
• Excellent Communication skills, both verbal and written.
• Previous experience with ticketing systems and/or project management system.
• Understanding of or previous experience in a technology-driven environment.
• Proactive attitude and dependable.
• Excellent customer service skills.
• Ability to work both within a team and independently.
• Ability to multitask and prioritize workload.
• Ability to use good judgment, as well as problem-solving and decision-making skills.
• Ability to maintain confidentiality and professional decorum.

Preferred Qualifications:

Benefits

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

About Company

Company information can be included here.