Portfolio Manager – Specialist Mortgages & Bridging

About the Opportunity

Location: London (Head Office)

Hours: Monday to Friday, 9:00am–5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Head of Portfolio Management & Senior Portfolio Manager

Department: Bridging Finance & Specialist Mortgages

About the Role

We’re looking for a proactive and customer-focused Portfolio Manager to join our growing Bridging Finance & Specialist Mortgages division at Hampshire Trust Bank. As the primary point of contact for an allocated portfolio of customers and brokers, you’ll play a key role in managing customer enquiries, servicing existing facilities, and supporting the ongoing performance of the bank’s lending portfolio. You'll work closely with colleagues across underwriting, risk, and compliance teams to deliver exceptional service while maintaining strong risk controls. This is an excellent opportunity for someone with experience in bridging finance, specialist lending, or mortgage servicing who is looking to build their career within a fast-growing specialist bank.

Responsibilities

• Act as the first point of contact for customers, brokers, and internal stakeholders on servicing matters
• Manage requests that vary existing facilities, including extensions, consent to lease, and part releases of security
• Maintain ownership of enquiries from initial request through to completion
• Provide customers with clear and timely updates throughout the process
• Deliver responses in line with agreed service level standards

About You

Key Responsibilities

Portfolio Management & Customer Servicing

Credit & Risk Management

Portfolio Monitoring

Administration & Continuous Improvement

Eligibility

Qualifications & Experience

Experience servicing customer accounts within bridging finance, specialist mortgages, or a similar lending environment

Strong understanding of lending processes, customer servicing, and risk management principles

Experience reviewing information and preparing submissions for credit decisioning

Proven ability to manage multiple priorities and deadlines in a fast-paced environment

Strong customer service background with a focus on delivering excellent outcomes

Skills & Attributes

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

High attention to detail and accuracy

Strong organizational skills and ability to manage multiple workstreams

Ability to build effective relationships with customers, brokers, and internal stakeholders

Collaborative team player with a proactive approach

Desire to learn and develop within specialist property finance

Benefits

• Competitive salary
• Discretionary annual bonus
• Hybrid working (50/50)
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• Pension scheme – 8% employer contribution (non-contributory)
• Cycle to Work & Green Car Schemes
• Interest-free season ticket loan
• Study support & professional memberships
• Annual volunteering day & Net Zero commitment
• YuLife Rewards – retail, lifestyle & experience discounts

About Company

If you're passionate about delivering outstanding customer service and want to build your career within Bridging Finance and Specialist Mortgages, we'd love to hear from you.