NDIS Care Portfolio Manager

About the Opportunity

Full-Time | Permanent | Metropolitan Melbourne
Generous salary package + company vehicle, devices & additional leave benefits

About Serenity Mode

Serenity Mode is a rapidly growing, values‑driven NDIS provider specialising in complex care. Guided by Integrity, Inclusivity, Courage and Compassion, we deliver high‑quality, person‑centred support for participants with high and complex needs.

We’re proud of our inclusive, people‑first culture where your achievements are recognised, your development is supported, and your work makes a meaningful impact every day.

About The Role

We are seeking two NDIS Care Portfolio Managers to join our leadership team. Reporting to the General Manager – NDIS, you will oversee participant outcomes, manage compliance requirements, lead frontline support teams, and act as a key relationship holder for participants, families, coordinators and allied health partners across metropolitan Melbourne.

This is a pivotal, fast‑paced role suited to an experienced leader dedicated to delivering safe, high-quality and person‑centred NDIS services.

Key Responsibilities

• Lead, coach and support a dispersed team of disability support workers
• Ensure high‑quality, compliant, participant‑centred service delivery aligned with NDIS requirements
• Manage participant budgets and service utilisation to maintain quality within funding limits
• Build strong relationships with participants, families, support coordinators and allied health
• Oversee personalised support through home visits, engagement, and collaborative planning

Who We’re Looking For

You’re a compassionate, proactive and solutions‑focused leader who thrives in a fast‑moving environment. You bring strong communication skills, emotional intelligence, and the ability to balance participant needs, team performance, and compliance obligations with calm professionalism.

Essential Requirements

• Experience in leadership within an NDIS service provider with strong knowledge of NDIS frameworks and legislation
• Diploma‑level qualification in healthcare, human services or business (or equivalent)
• Strong experience supporting participants with complex behaviours and high support needs
• NDIS Worker Screening, Victorian WWCC, National Police Check & valid Driver’s Licence

Highly Desirable

• Tertiary qualifications in human services, healthcare or business
• 5+ years’ leadership experience in NDIS, healthcare or community services

What We Offer

• Inclusive and diverse workplace where you genuinely belong
• Real opportunities for career progression in a growing organisation
• Supportive leadership and ongoing development pathways
• Employee Assistance Program (EAP) access
• Company vehicle + work devices + generous salary package

How To Apply

If you’re an experienced NDIS professional looking to take the next step in your leadership journey and are ready to make a meaningful impact, we would love to hear from you. Please apply to this advert with your resume and a cover letter outlining your suitability.

This is an urgent recruitment — shortlisted applicants may be interviewed prior to the closing date. Applications close Monday 20th of April 2026. Applicants must reside in metropolitan Melbourne.