Client Experience Project Coordinator

About the Opportunity

The organization seeks a Client Experience Project Coordinator to manage the onboarding of new and existing small to mid-size clients. This role is responsible for coordinating the transition of clients from sale to operational production by working closely with internal teams and clients. The position focuses on project planning, coordination, and communication to ensure timely and successful onboarding.

Responsibilities

• Oversee implementation and client engagement for a portfolio of small to mid-size clients.
• Serve as primary point of contact for assigned clients, providing day-to-day project oversight and tracking all project tasks.
• Lead virtual client project kickoff meetings and implementation check-ins with stakeholders.
• Collaborate with internal teams to support project initiation, planning, execution, and closure.
• Monitor project health and performance to identify areas for improvement.
• Support Project Managers with onboarding tasks and client presentations.
• Use Microsoft Office Suite, Hubspot, Front email, and PowerPoint for communication and presentations.
• Maintain and update client implementation documentation and project plans.
• Act as back-up to Administrator to launch onboarding processes.
• Meet or exceed team KPIs, including a 4-hour response time and a monthly average of 90% on quality inspections.

Requirements

• Proven experience as a Project Coordinator or similar role, supporting projects from conception to delivery.
• Excellent verbal and written communication skills, including leading meetings and virtual presentations with clients and internal teams.
• Ability to proactively resolve challenges impacting implementation timelines or customer satisfaction.
• Ability to build strong relationships to enhance customer satisfaction and retention.
• Strong organizational skills; ability to manage multiple projects in a fast-paced environment.
• Ability to work independently and collaboratively across the organization.
• Proficient in Microsoft Office Suite and project management tools such as Smartsheet, Monday.com, and Front email.
• Bachelor’s degree and/or a minimum of three years of related human resources experience preferred.
• Minimum two years of implementation or project management experience.
• Experience with HCM systems such as Paylocity, UKG, Dayforce, or Paycor is a plus.
• CAPM certification preferred.
• Demonstrated process improvement skills.
• Ability to sit for prolonged periods, lift up to 15 pounds, and participate in video conferences.

Compensation

$53,109 - $66,389

About Company

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”