Project Manager

Who are we?

Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.

The Role

We are looking for a Project Manager to join the Ravelin team, who will be focused on supporting the technical onboarding and integration of new clients.

Are you from a technical background, and would like to move into a more client facing role? Do you enjoy technical challenges, working with people and developing a deep understanding of how lots of different businesses operate? Or are you new to the world of technical Project Management and want to be challenged and more client facing? We have the job for you.

We are looking for more like minded people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, and we have built an organisational culture where difference is valued.

Responsibilities

* Lead the technical and business integrations with clients. We focus on standardisation, however being able to identify where new product features or improvements can help a client is paramount to ensuring we stay the best platform in the market
* Deliver operational excellence. The candidate will need the ability to anticipate potential issues and dependencies, highlight project risks, and communicate business and technical problems or requirements.
* Work with multiple technology platforms, i.e. mobile apps, web
* Regularly contribute to internal product and technical discussions with an informed opinion from both client and Ravelin point of views
* Ensure excellent time management and setting own and client's work goals
* Ensure all internal post-sale due-diligence processes are completed before the project commences
* Chair all client facing project meetings, including project kick-off, technical discussions, project go-lives and post-project reviews
* Develop strong day to day working relationships with clients
* Maintain all project documentation
* Ensure best practices/processes are followed in order to create quality integrations, and contribute to suggestions of where improvements could be made
* Attend client meetings both virtually and in person to build relationships as required
* Provide an excellent introduction and handover to operational teams of Data Scientists, accompanied by thorough documentation for future reference

Requirements

* Around 2 years experience as a project manager or in an Integrations role
* Experience managing a project to completion
* Some exposure to technically complex products or solutions, and related integrations
* Bring the energy and enthusiasm that is needed to bring together external and internal parties
* Have exceptional communication skills - both internally and client facing
* Be authoritative and efficient; ability to direct and lead others confidently and have tough conversations with our team and our clients, where appropriate
* Analytical with great attention to detail
* Pragmatic problem solver and solutions oriented
* Be commercially-savvy

Benefits

* Flexible working hours, hybrid working model, office in Old Street and a £500 home office budget
* Share options
* 25 days holiday + bank holidays + extra day off per year of service (up to 5) + 1 extra day off for cultural reasons
* Private Healthcare through Bupa
* Company pension scheme
* Extra Monthly company-wide days off - the Wellbeing & Learning Days
* £1000 annual wellbeing budget to spend through Heka
* Mental health support through Spill
* Enhanced parental benefits
* Company socials, team social and budget for microsocials that anyone can organise for any event
* Ravelin Gives Back (RGB) - monthly charitable donations and regular volunteering opportunities
* Fortnightly team lunches with a randomised group of people from across the company, virtually (via Deliveroo) or in-person
* Weekly board game nights
* Cycle to work scheme
* Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*