Project Manager

Project Manager – Field Support & Technical Customer Services | Yokneam We’re recruiting for one of our clients, a global medical device company based in Yokneam, looking for an experienced Project Manager – Field Support & Technical Customer Services to join its Supply Chain organization. In this role, you’ll lead cross-functional initiatives that improve system availability, service performance, operational efficiency, and cost optimization across a global installed base. What you’ll do:Lead projects to improve field support and service performanceOwn and optimize RMA & repair processes, including TAT and repeat failuresManage supplier performance and work with global contract manufacturers and repair vendorsEnsure critical spare parts availabilityLead technical escalations with Engineering and Service teamsDrive cost reduction initiatives across repairs, logistics, and partsDevelop dashboards and KPIs for service, RMA, and suppliersIdentify operational risks and lead mitigation plansLead operational reviews and supplier meetings What we’re looking for:Bachelor’s degree in Engineering, Supply Chain, or Operations5+ years of experience in Project Management, Service, or Supply ChainExperience working with contract manufacturers – an advantageExperience in medical devices or complex systems – an advantageStrong project management and execution skillsAnalytical and data-driven mindsetKnowledge of RMA, service operations, and spare partsStrong stakeholder and escalation management skillsProficiency in Excel and SAP/ERP; Power BI – an advantage Location: Yokneam If you’re a hands-on Project Manager who enjoys working across functions, solving complex operational challenges, and driving measurable results — we’d love to hear from you.