VIP Portfolio Manager

About the Opportunity

Gamdom is looking for a VIP Portfolio Manager to join our team and take ownership of building and maintaining strong relationships with our high-value players. The role is focused on delivering exceptional service, driving player engagement, and improving retention through personalized experiences and strategic account management.

Responsibilities

• Build and maintain strong relationships with high-value players, understanding their needs, preferences, and expectations.
• Manage a portfolio of VIP players, identifying opportunities to increase engagement, retention, and lifetime value.
• Develop and execute personalized rewards, promotions, and incentives tailored to individual player profiles.
• Analyze player behavior, performance data, and gaming trends to optimize VIP offerings and strategies.
• Provide premium support and ensure VIP players receive fast, personalized, and seamless assistance.
• Collaborate with internal teams to improve the overall VIP experience and player journey.

About You

The ideal candidate has experience in VIP account management, customer relationship management, or a similar client-facing role, with a strong understanding of player behavior, a passion for gaming, and an analytical mindset to optimize VIP strategies and deliver outstanding player experiences.

Eligibility

Ideal Skills & Experience

• VIP Account Management Experience - Previous experience working as a VIP Account Manager, VIP Host, Key Account Manager, or in a similar customer-facing role managing high-value clients.
• Strong Customer Relationship Skills - Ability to build trust, understand player needs, and maintain long-term relationships with high-value customers.
• Analytical Mindset - Comfortable analyzing player behavior, engagement metrics, and performance data to drive decisions.
• Casino Industry Knowledge - Understanding of online casino products, promotions, player psychology, and VIP management practices.
• Sales & Negotiation Skills - Ability to identify opportunities, upsell effectively, and create mutually beneficial outcomes.
• Cross-Cultural Communication - Ability to communicate effectively with players from diverse backgrounds and adapt engagement strategies to different cultural preferences.

Benefits

• Work at the intersection of gaming, entertainment, and VIP player engagement.
• Enjoy the flexibility of a remote-friendly work environment.
• Join a fast-growing company with a strong player-first mindset.
• Collaborate with a team of passionate professionals shaping the future of online gaming.