IKEA Tampines – Home Design Project Coordinator

About the Opportunity

The IKEA Home Design Project Coordinator plays a key role in ensuring the smooth execution of home design projects by coordinating end-to-end order fulfilment, project timelines, and stakeholder collaboration.

Responsibilities

• Coordinate end-to-end administration of home design projects, including sales orders, drawings, floor plans, design plans, and related documentation to ensure accuracy, completeness and timely execution;
• Coordinate with sales, logistics, installation teams, customer service, suppliers, and third-party partners to ensure alignment and timely project delivery;
• Serve as the primary point of contact for clients, providing project updates, managing expectations, and ensuring a positive customer experience;
• Monitor project timelines and follow through on deliverables, ensuring smooth execution and timely resolution of after-sales matters;
• Ensure accurate maintenance of project data, order progress, and client documentation across systems to support efficient project delivery;
• Respond to client enquiries through phone, email, and online channels, providing professional and customer-focused support;
• Investigate and coordinate resolution of order discrepancies, fulfilment issues, and service recovery cases;
• Ensure all sales transactions and processes comply with IKEA policies, procedures, and financial controls;
• Generate and track sales/project reports, order status, fulfilment performance, and issue trends to support operational improvements;
• Contribute to continuous improvement by identifying process gaps and supporting workflow enhancement initiatives.

About You

Experience in interior design, renovations or retail operations environments is preferred. Strong organisational skills with high attention to detail and accuracy. Effective communication and coordination skills with internal and external stakeholders.

Eligibility

Apply before 15 July 2026

Benefits

- Competitive salary
- Opportunities for career growth
- Positive work environment
- Employee discounts

About Company

The IKEA vision is to create a better everyday life for the many people. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.