Portfolio Manager – Digital Customer Experience

About the Opportunity

We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. If you're high-performing, ambitious, and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨

About Digital Customer Experience

This role spans our Digital Customer Experience and Marketing Tech functions: our Digital Customer Experience team owns the end-to-end journey across web and app, creating seamless, insight-led experiences for our customers and our Marketing Technology Function which designs, builds, integrates, and operates the technology that underpins our marketing strategy. Bringing together Product, UX, Research, Engineering, Delivery and BA expertise, we use customer insight and data to design, build and optimize intuitive, high-performing journeys that remove friction, improve engagement, and deliver measurable value.

Responsibilities

• Lead multi-disciplinary teams in a large-scale, fast-moving digital business
• Steer delivery teams to deliver on time, to cost, and with quality outcomes
• Proactively identify and manage risks, issues, assumptions, and dependencies
• Facilitate portfolio planning cycles and contribute to Quarterly Planning Process (QPP)
• Ensure adherence to governance framework across projects, small change, and BAU

About the Role

We are looking for a Portfolio Manager to orchestrate and oversee change across our marketing and digital customer experience pillar to ensure alignment with strategic objectives and delivery of maximum value. Leading a team of lead and senior delivery managers, they will drive delivery of a wide portfolio of activity across their Performance Unit(s), including commercial and KLO initiatives. They are responsible for building delivery capability and ensuring optimal resource utilization across their PU(s).

Eligibility

Expert in portfolio and program management with proven ability to govern large, complex, cross-functional portfolios. Experience in managing incoming dependencies and sequencing work to minimize bottlenecks. Strong people leader with evidence of delivering transformation.

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment
• £10,000 flexible benefits allowance
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%

About Company

We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com.