Portfolio Manager

About the Opportunity

The Portfolio Manager is responsible for overseeing and managing a designated portfolio of properties on behalf of landlord clients. This role serves as the primary point of contact for both landlords and tenants, ensuring properties are maintained, occupied, and performing in line with client expectations and local regulatory standards. The Portfolio Manager plays a central role in driving client satisfaction, retention, and portfolio growth within the Rentech by fäm division.

Responsibilities

• Act as the main point of contact for a portfolio of landlord clients, providing regular updates on property performance, tenancy status, and financial summaries.
• Build and maintain strong, long-term client relationships to ensure high satisfaction and portfolio retention.
• Handle the unit lifecycle from onboarding to offboarding on the internal CRM promptly.
• Oversee the full tenancy lifecycle including renewals, vacating procedures, move-in/move-out inspections, and deposit reconciliations.
• Proactively manage vacant units to minimise void periods through coordination with the leasing team and marketing channels.
• Coordinate maintenance requests between tenants and approved contractors, ensuring timely resolution and cost-effectiveness.
• Monitor rental payment schedules, chase arrears, and escalate collection issues as needed.
• Ensure all managed properties and tenancy documentation comply with Dubai Land Department (DLD) and RERA regulations.

About You

Qualifications & Experience:
- Minimum 2 years of experience in property management within Dubai.
- Strong knowledge of UAE tenancy law, Ejari, and DLD procedures.
- Proven track record of managing client relationships and residential/commercial portfolios.
- Proficiency in property management softwares / CRM’s
- Bachelor's degree in Real Estate, Business Administration, or a related field is preferred.

Skills & Competencies:
- Exceptional communication and interpersonal skills — confident dealing with landlords, tenants, and contractors.
- Highly organised with strong attention to detail and the ability to manage multiple properties simultaneously.
- Solutions-oriented with the ability to handle complaints, disputes, and escalations calmly and professionally.
- Self-motivated and target-driven with a proactive approach to portfolio performance.
- Proficient in Microsoft Office Suite; experience with CRM or property management platforms is an advantage.
- Arabic language skills are advantageous but not required.

Benefits

No specific benefits mentioned in the job description.

About Company

No specific information provided about the company.