Project Coordinator – Gamma Business

About the Opportunity

Project Coordinator

Manchester (Hybrid)

About Us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

About You

An exciting opportunity has arisen for a Project Coordinator to join the Gamma Business Professional Services team. This role involves managing a high volume of change and delivery requests for Channel Partners, applying strong project governance and risk management to ensure successful outcomes. The position covers both partner‑facing and internal projects, as well as supporting wider programmes and initiatives. You will be working within a fast‑paced, dynamic Professional Services environment where priorities shift rapidly, project work is consistently unique, and adaptability is essential.

The successful candidate will be responsible for delivering a broad range of Gamma products and services, including data and telephony solutions, UCaaS and CCaaS, base migrations, number porting and migrations, and supporting the delivery of complex projects and programmes.

The Project Coordinator will lead on Managed Delivery and lower‑complexity projects, while also supporting Project Managers and Programme Managers on more complex initiatives. Project Coordinators are expected to understand, represent, and actively promote departmental and company strategy and goals at all times.

Responsibilities

• Lead and deliver Managed Delivery and lower‑complexity projects end‑to‑end across the Gamma portfolio, coordinating the delivery of any product or service
• Support Project Managers and Programme Managers on complex and large‑scale projects and programmes, including leading migration projects and coordinating high‑volume activities such as large broadband and porting workstreams
• Define and agree project scope, develop delivery plans, and set clear milestones
• Engage with customers throughout the lifecycle, maintaining communication and managing expectations
• Create and maintain project documentation, including project plans, delivery trackers and RAID logs
• Manage project change and scope, ensuring appropriate controls and approvals are followed
• Identify, assess, mitigate and control risks using initiative and available resources
• Support contingency planning and change control processes
• Manage third-party suppliers and their associated deliverables
• Complete assigned work‑‑packages from Lead PMs, including provisioning tasks where required
• Support milestone, stage, jeopardy and escalation management
• Manage project costs and resource allocation
• Support revenue forecasting, reporting and billing triggers
• Complete purchase order processes to engage suppliers for outsourced work
• Undertake project closure activities, including customer and supplier handovers
• Capture and report lessons learned, contributing to continuous improvement
• Support the sales process by preparing professional services quotes and engaging suppliers
• Represent and promote departmental and company strategy and goals at all times

Eligibility

Previous experience working in provisioning. Experience working within a project team / delivering project Experience coordinating high volume projects (desirable)Has an understanding of project methodology Telcom background

Benefits

• 25 days of annual leave, plus an extra day off for your birthday
• Volunteer day to support a charity
• Enhanced maternity and paternity pay
• Childcare vouchers
• Pension plan with contributions of 4.59% from Gamma
• Group income protection and life assurance
• Tax-efficient share save and share incentive plans
• Private medical insurance through Vitality
• Electric Vehicle scheme through Octopus
• Cycle to Work scheme

About Company

Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid form our Manchester office 3 times a week. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.