Project Coordinator

About the Opportunity

Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.

Responsibilities

• Performing all processes in accordance with established client specified standard operating procedures and cGMP standards
• Ensuring relevant paperwork is filed in accordance with regulatory and client’s requirements
• Coordinating and communicating all relevant activities internally and externally to ensure all services are in accordance with client’s requirements
• Providing timely reports, monthly matrix, and other information to clients as required
• Participating in client meetings and teleconferences as appropriate
• Processing shipment orders in a timely manner and preparing necessary paperwork/checklists in accordance with procedures

About You

Requirements:

• 2 years of customer service or administrative experience in a similar role
• Preferred Fields of Study: business administration, science, or related field
• Relevant professional certifications beneficial
• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
• Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
• Excellent written and verbal communication skills, with fluency in English
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong attention to detail and commitment to accuracy
• Experience with tender/bid documentation and contract administration
• Knowledge of GMP, ISO standards, and quality systems preferred

Benefits

• Ability to work independently while collaborating effectively within a team
• Experience in pharmaceutical, healthcare, or scientific industries beneficial
• Strong problem-solving skills and process improvement mindset
• Excellent organizational and time management abilities
• Ability to adapt to changing business needs and priorities
• Professional approach and customer-service orientation

About Company

Thermo Fisher Scientific is a leading company in the field of enabling customers to make the world healthier, cleaner, and safer.