Technical Project Coordinator

About the Opportunity

Applications are invited for the Technical Project Coordinator position to be based in the Western Cape (Cape Winelands / Northern Suburbs). This person will report to the Head of VAS.

Responsibilities

• Coordinate and manage project timelines, ensuring milestones and deliverables are met.
• Serve as the primary liaison between clients, technical engineers, and internal departments.
• Organize and schedule site visits, installations, and follow-ups based on technical team availability.
• Track and manage project documentation, including network diagrams, handovers, and project plans.
• Ensure that all equipment, stock, and support resources are allocated and delivered to site timeously.
• Communicate with clients on scheduling, progress updates, and post-installation support processes.
• Work closely with sales, operations, and technical teams to maintain project alignment.
• Monitor project performance and assist in compiling reports and client feedback summaries.
• Support the onboarding of new clients and ensure a smooth project transition to SLA phase.
• Identify risks or blockers early and escalate appropriately to ensure timelines are preserved.

About You

The successful candidate must have the following experience/skills:

• Minimum 2-3 years of project coordination or service delivery experience, preferably in telecoms or IT infrastructure.
• Familiarity with wireless, fibre, and network solution environments (Mikrotik, Unifi, Huawei, Cambium) is a strong advantage.
• Excellent communication, planning, and multitasking skills.
• Proficient in Microsoft Office, project tools (e.g., Trello, Asana, Monday.com), and documentation practices.
• Strong client-facing etiquette and problem-solving mindset.
• Highly organized and deadline focused.
• Able to translate technical plans into project actions.
• Clear communicator across technical and non-technical stakeholders.
• Collaborative, adaptable, and calm under pressure.
• Customer-oriented and delivery-driven.

Eligibility

Qualifications:

• Diploma or Bachelor's Degree in Information Technology, Telecommunications, Project Management, or a related field.
• Project Management certifications (such as CAPM, PMP, or Prince2 Foundation) are advantageous.
• Technical certifications (e.g. Mikrotik, Unifi, Huawei, or Cambium) are a strong advantage but not mandatory.

Benefits

If interested and you meet all requirements, please submit your CV with contactable references and copies of related qualifications.

About Company

Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan. Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information. If you do not hear from us within 14 days, please deem your application as unsuccessful.