Project Coordinator

About the Opportunity

Project Coordinator
Rockford, IL
*Hybrid work schedule after training

Responsibilities

• External and internal customer contact
• Reviewing and booking orders from the sales team
• Purchasing product from vendors and corporate manufacturing facilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Coordinating delivery of customer orders
• Collecting customer payments following installation or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
• Resource for PQM/ADM and product offering questions
• May assist with physical inventory and help resolve inventory discrepancies
• Promotes and facilitates continuous improvement activities in the department
• Coordination and management of installation permits
• Collecting and verifying Lead Safe Install paperwork when applicable
• Scheduling installation of Pella products
• Scheduling installation recovery appointments

About You

Skills/Knowledge:

• Provide superb customer service
• Works collaboratively with Pella team members and customers
• Enjoys working in a fast-paced environment with a high sense of urgency
• Strong problem-solving skills
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Focused on details and follow through
• Proficiency with Microsoft Office and ability to learn internal software programs and applications

Eligibility

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills:

Proficiency with Microsoft® Word, Excel, Outlook, and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications, or warranty manuals.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.

Benefits

• Competitive hourly pay rate, $22-$26 depending on level of experience
• Hours are Monday - Friday 6:30am - 3pm or 7:30am - 4pm
• Hybrid work schedule after training (3 days in office, 2 days work from home)
• Full Benefits package including Medical, Dental, and Vision, and 401k match
• Professional development
• Positive, supportive, and fun team environment

About Company

Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.