Project Coordinator

About the Opportunity

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Responsibilities

• Manage customer onboarding experience to successful delivery
• Provide customers with information and support in preparation for their implementation
• Provide technical expertise to deliver maximum value to the customer
• Effective management of resources to ensure high levels of utilization
• Update and maintain information on all company databases and systems, including billing, expenses, resource bookings, and full project history
• Manage stakeholders' expectations via phone, email, and project documentation
• Communicate with customers and define project objectives throughout the project timeline and life cycle
• Coordinate tasks and bookings to ensure activities are completed in line with the project schedule
• Track customer projects and log changes and updates using Salesforce
• Manage and prioritize multiple workloads
• Interact with financial and technical project stakeholders from junior to executive level
• Confident running virtual meetings and calls

About You

• Professional or University experience in a Customer Services environment
• Capable and comfortable working in a fast-paced environment
• Demonstrate a capacity for problem-solving and decision-making
• A team player but able to work on own initiative
• The ability to plan and prioritize own work
• Great verbal and written communication skills
• A responsible attitude. Professional and positive
• Well organized
• Good people skills for building relationships with colleagues at all levels
• Calmness under pressure
• Open and honest
• Good commercial awareness

Eligibility

If you have the attributes, skills, and experience listed above, we want to hear from you!

Benefits

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

About Company

We are looking for a Project Coordinator to grow and win with us in Reading, UK! This role is Hybrid with a requirement of 3 days a week in our Theale office.

The Project Coordinator is responsible for the onboarding of customers onto Bottomline’s cloud solutions, ensuring it is completed effectively and within the customer’s timescales. This involves being the primary point and providing administration and logistical support throughout the onboarding.

The role requires adherence to best practices, ensuring high-quality delivery that aligns with established service standards. Effective communication is essential, as the Project Coordinator will collaborate with internal teams (such as the Platform Operations and Account Managers) and external customers to deliver successful outcomes.