Project Coordinator

About the Company

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Job Purpose

The Project Coordinator will manage studies and projects according to client requirements, coordinate order execution, ensure projects adhere to approved budgets, and maintain strong client relationships. This role also ensures continuous compliance with ISO, GMP/GDP/GCP Guidelines.

Key Responsibilities

• Client Relationship Management and Satisfaction:
  • Provide regular updates to clients and follow through on outstanding issues.
  • Maintain strong relationships with key stakeholders of assigned client accounts.
  • Ensure timely client updates and address any complaints promptly.
• Order Management and Execution:
  • Responsible for SAP setup, including material master, customer master, clinical trial contracts, service contracts, sold-to codes, and ship-to codes.
  • Ensure timely completion of receiving, picking, export packing, and relabeling activities to meet shipment deadlines.
  • Manage couriers to ensure export orders are delivered within agreed timelines.

Skills and Knowledge

Educational Qualifications: Tertiary education or a degree in Life Science, Logistics, or Supply Chain Management, or equivalent qualifications, with knowledge in clinical trial supply chain management.

Relevant Experiences: Preferably 2 to 3 years of experience managing projects across multiple countries, with experience in order management, customer service, and clinical trial logistics. Good working knowledge of SAP is required.

Personal Characteristics and Behaviors: Excellent interpersonal and communication skills. Strong collaboration skills, with the ability to work effectively in a matrix organization. Customer-focused mindset. High execution and decision-making skills, including prioritization. Self-motivated and resourceful.