Information Technology Project Coordinator

About the Opportunity

We are looking for a detail-oriented Project Coordinator to support our Tech Dispatch Project. This role involves coordinating field service activities and managing communication between clients, technicians, and internal teams.

Responsibilities

• Coordinate scheduling and dispatch of field technicians for IT service requests.
• Act as the primary liaison between clients, internal teams, and field staff.
• Track and monitor dispatch requests for timely resolution.
• Manage project documentation and update dispatch trackers.
• Assist in onboarding new technicians and identify scheduling conflicts.
• Participate in client calls and internal reviews to report project progress.
• Collaborate with the accounts/billing team for proper documentation sharing.

About You

Required Skills & Qualifications:

• Bachelor's degree in IT, Business Administration, or related field.
• 2-4 years of experience in project coordination or service delivery.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in MS Excel, MS Teams, Outlook, and project management tools.
• Strong verbal and written communication skills.
• Ability to work under pressure and handle multiple service tickets.

Preferred Qualifications:

• Experience coordinating technicians across multiple regions.
• Experience with ticketing tools like Zendesk, Freshdesk, or similar.
• Knowledge of SLAs, KPIs, and field service metrics.
• Familiarity with Service Delivery or ITIL processes.

Eligibility

Flexible to work in shifts to support technicians in different time zones.

Benefits

This is a full-time remote position with opportunities for growth and development within our organization.

About Company

We are a leading IT services provider dedicated to delivering exceptional solutions to our clients worldwide.