Project Coordinator (SG/PR ONLY, Immediate Starters Preferred)

About the Opportunity

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

Responsibilities

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional Standard Operating Procedures (SOPs).
• Create and maintain Business Continuity Planning (BCP) frameworks.
• Establish and implement Risk Assessment frameworks.
• Manage all tickets that are inbound for the platform as Level 1 resolution officer.
• Implement and manage a SaaS/PaaS Service Support Centre.
• Develop user-facing service support content for the platform and website.
• Monitor support tickets and ensure quality resolution delivery.
• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

About You

3+ years of experience in project coordination, preferably in a digital platform environment. Experience with SaaS/PaaS platforms and service support systems. Proficiency in creating and maintaining documentation, including SOPs and user guides. Strong stakeholder management and coordination skills.

Eligibility

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

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