Project Coordinator

About the Opportunity

Are you an experienced administrator with a passion for customer care?

Responsibilities

• Maintain a healthy relationship with existing customers and building trust with potential customers.
• Support requests associated with all Switch Telecom services and products.
• Provide support for clients and resellers telephonically and via the ticketing system.
• Assist with receiving and dispatching work requests to staff, vendors, or other service providers.
• Assist in resolving all account-related queries.
• Assist with the coordination and scheduling of orders and amendments for existing clients.
• Act as an interface with clients, resellers, and wholesalers.
• Act collaboratively to solve problems and resolve spontaneous and unique situations.
• Ensure delivery of committed services and overall customer satisfaction.
• Demonstrate leadership, responsiveness, and creativity in finding solutions.
• Review invoices, receipts, and work orders/tickets.
• Ensure appropriate follow-up with customers.
• Seek to continuously improve processes, systems, and overall client satisfaction.
• Provide direction/information to resellers and wholesalers.
• Inventory and stocking of hardware.
• Amend data on the online system and capture new applications.
• Understand a client’s need and match it to the relevant solution.
• Maintain an efficient work environment.
• Screen telephone calls, handle requests, and inquiries.
• Assist in client retention.
• Identify new and efficient ways to manage ticketing queues and workflows.
• Provide sales and administrative support to internal and external agents.
• Communicate with agents for the status of orders and outstanding documentation.

Qualifications

• Experience working with Ticketing and CRM systems.
• Excellent attention to detail and accuracy in financial record-keeping.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.
• High level of integrity and confidentiality.
• Analytical and problem-solving skills.
• Ability to handle multiple tasks and meet deadlines.
• Proactive and self-motivated.