Portfolio Manager, Case Management (ER Manager)

About the Opportunity

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Support and develop high performing case managers within a large, complex and fast-paced environment. Lead quality case management across a diverse operational portfolio within the Qantas Group. 12-month parental leave cover position based at our head office in Mascot, Sydney.

Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.

As the Portfolio Manager, Case Management (ER Manager), you'll support and develop a team of Case Managers handling complex and sensitive employee matters. Reporting to the Senior Manager, Case Management, you’ll review casework, coach through complexity, and partner closely with senior leaders, HR and IR to manage risk and deliver balanced outcomes. You’ll also contribute to reporting, data analysis and continuous improvement initiatives. As we look to improve our operating model, you will play a key role in supporting the broader HR team on understanding the case management process.

This role is ideal for an experienced Employee Relations Manager or ER professional who enjoys combining hands-on case expertise with coaching and leadership in a fast-paced, highly regulated environment.

About You

• Tertiary qualification in Employment Law/Human Resources/related field
• Proven experience in Employee Relations, case management or employment law, ideally in a large, complex or highly regulated organization
• Demonstrated people leadership experience, including coaching, reviewing work and developing capability
• Strong judgment and attention to detail in complex and sensitive matters
• Excellent communication and stakeholder influencing skills, including with senior leaders
• The ability to manage competing priorities in a fast-paced environment
• A continuous improvement mindset and confidence using data and insights to inform decisions
• High levels of resilience, emotional intelligence, and professionalism

Benefits

• You’ll join a team where creativity and passion are encouraged.
• Opportunities for personal and professional growth at Qantas.
• Access to on-the-job training, coaching, and formal training opportunities.
• Qantas employee benefits program offering discounted air travel, flexible leave options, rewards, and support for wellbeing.

About Company

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application.

Applications close: Sunday, 5th of April 2026