Portfolio Manager, Case Management (ER Manager)

About the Opportunity

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Support and develop performing case managers within a large, complex and highly regulated organisation. Partner closely with senior leaders, HR and IR to manage complex, sensitive people matters and drive consistent outcomes across the Group. 12-month parental leave cover position based at our head office in Mascot, Sydney.

Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.

The Portfolio Manager, Case Management (ER Manager) will lead and coach a small team of case management professionals, setting the standard for high quality, consistent and compliant case management across a designated portfolio within the Qantas Group. This portfolio includes Jetstar, QantasLink, Engineering, Freight, Network Aviation and Qantas Ground Services (QGS). You will deliver expert advice on complex and sensitive people matters, including misconduct investigations, grievances, performance management and whistleblower cases. This role may also have a small case load of more complex and sensitive cases in addition to leading and coaching Case Managers with their own case load.

Reporting to the Senior Manager, Case Management, you will support Case Managers investigate individual cases and ensure balanced outcomes that appropriately manage risk while supporting employee wellbeing and operational requirements. Success in this role requires strong people leadership capability, sound judgement, and the ability to build team capability, coach through complexity and sustain performance in a fast-paced environment.

This opportunity is well suited to an experienced Employee Relations Manager or ER professional with demonstrated people leadership experience, who enjoys balancing hands on case ownership with coaching and developing others, and who brings strong judgement, credibility and calm leadership to complex and sensitive situations.

About You

• Tertiary qualification in Employment Law/Human Resources/related field
• Proven experience in Employee Relations, case management or employment law, ideally within a large, complex or highly regulated organisation
• Proven experience leading and developing teams in complex HR, case management, ER or employment law environments
• A strong coaching mindset, with the ability to build capability and confidence in others
• Sound judgement, exceptional communication skills and the ability to navigate sensitive matters with discretion and empathy
• Experience operating in large, complex or highly regulated organisations
• Strong stakeholder influencing skills, including at senior leadership level
• A detailed approach to decision making and continuous improvement
• Resilience and emotional intelligence when dealing with challenging situations

Benefits

• Enjoy heavily discounted air travel within Australia and across the globe for you and your family and friends
• Exclusive deals on accommodation and holidays
• Flexible leave options including up to 18 weeks paid parental leave
• Access to thousands of rewards and discounts across various categories
• Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships
• Support for wellbeing through interactive wellbeing app and tailored nutrition plan

About Company

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close: Tuesday, 3rd of March 2026