Customer Success and Project Coordinator

About FourTwoThree

Backed by three of the world's largest banks, FourTwoThree is quietly building resilience for an uncertain future. We connect lenders, large corporations, suppliers, and small and medium-sized businesses through a data-driven platform enhanced by modern AI.

The Role

This is a vital role on our Customer Success team, acting as a liaison between our institutional customers and internal delivery teams to ensure smooth operations and client satisfaction.

This Role Is Ideal For Someone Who

• Thrives at the intersection of project delivery and relationship management
• Is organized, detail-oriented, and proactive
• Has excellent communication skills
• Enjoys working in a dynamic and growing environment
• Brings clarity and calm to complex situations

What You Will Be Doing

Customer & Stakeholder Coordination

• Serve as the primary point of contact for institutional customers
• Build trusted relationships with stakeholders
• Coordinate meetings and workshops

Project Management

• Own project timelines and deliverables
• Maintain project plans and status reports
• Collaborate with cross-functional teams

Customer Success & Growth

• Monitor engagement health
• Support scalable onboarding processes
• Identify opportunities for platform enhancement

What We're Looking For

• 2–4 years of customer-facing experience
• Strong project management skills
• Experience with project management tools
• Excellent communication skills
• High EQ and interpersonal confidence
• Commercial awareness

Bonus Points If You Have

• Experience in fintech, banking, or regulated industries
• Background working with institutional clients
• Exposure to climate, ESG, or compliance environments
• Formal project management qualification

Why Join Us

• Foundational role in shaping the Customer Success team
• Competitive compensation and equity
• Direct exposure to global financial institutions
• Opportunity to work at the intersection of finance and climate transition
• Flexible working arrangement