Claims Portfolio Manager

About the Opportunity

Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people. Work with experienced and skilled colleagues who support and inspire one another to achieve collective success. Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle.

Responsibilities

• Enhance portfolio insights by evolving claims data, controls and visualisations to clearly highlight portfolio health and risks.
• Drive timely claim outcomes by optimizing tracking of claim activity, milestones and pipeline management.
• Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation.
• Improve decision quality by reviewing complex or sub-optimal claims and providing expert strategic guidance.
• Lift claims performance through coaching, insights and targeted recommendations to leaders and teams.
• Ensure data integrity by designing and embedding mechanisms that deliver accurate, reliable claims insights.

About You

Bring solid claims experience, with around 3+ years in Life Insurance claims management and a strong understanding of end-to-end claim decision-making. Use data confidently to drive better outcomes, translating insights into practical improvements in claim management and portfolio health. Apply strong analytical judgment, with the ability to identify risks, solve problems and improve claim strategies with attention to detail. Influence and support others, sharing expertise through coaching, collaboration and constructive challenge to lift overall claims performance. Demonstrate deep regulatory awareness, with working knowledge of the Life Insurance Code of Practice, Privacy Principles and relevant legislation. Lead with empathy and integrity, building trust with customers and stakeholders while delivering fair, high-quality and compliant outcomes.

Eligibility

TAL is committed to inclusion and supporting the career growth of our diverse workforce. We welcome applications from people with diverse experiences, perspectives, and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds, and the LGBTIQ+ community.

Benefits

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan

About Company

TAL is one of Australia’s leading life insurers, committed to doing what’s right by our customers and community. We believe in working together to find the best solutions for problems and always strive to deliver fair, high-quality, and compliant outcomes.